Operations Support That Keeps Your Agency Running
6+ years managing onboarding, client coordination, and freelancer operations for a digital marketing agency. I handle the backend so your team can focus on the work.
About Carole
Six years in the middle of agency operations, and thirteen years building content that actually gets used.
Six years as the person agencies call when something needs to get done and done right. Onboarding new clients. Writing the scope of work. Managing freelancers across a ten person distributed team. Keeping invoices, contracts, and Slack channels from turning into chaos.
Thirteen years building a video production business alongside it, producing, filming, and coaching business owners on how to show up on camera with confidence.
Years spent working both sides of an agency, the systems that keep projects moving, and the content that gets published. If that combination is useful to your team, let’s talk.
I’m based in Barrie, Ontario, and I work remotely with agencies wherever they are.
What I Can Take Off Your Plate
Operational support built for agencies running lean, distributed teams.
Client & Freelancer Onboarding
From signed contract to kickoff, handled. Scopes of work drafted, freelancers assigned, project files set up, and everyone briefed and ready to go.
Operations & Team Coordination
The daily glue work. Managing Slack, tracking tasks across tools like Asana and Trello, planning and hosting virtual meetings, and keeping distributed teams moving with ease.
Invoicing & Accounts Receivable
Invoices generated from completed project deliverables, accounts kept current, and billing handled with the same accuracy your clients expect from the rest of your work.
How It Works
Step 1: Discovery Call
A short call to talk through where your team is stretched thin and whether this is the right fit.
Step 2: Scope the Support
A clear plan built around what your agency actually needs, whether that’s ongoing support or a defined project.
Step 3: Get To Work
Onboarded into your systems and tools, and moving on real tasks fast. No long ramp-up.
What My Clients Says
TESTIMONIAL
Carole spent six years with our agency, growing from Project Manager to Onboarding Specialist as our team and structure evolved.
In that time, she coordinated hundreds of client projects from contract to kickoff, kept our internal team and freelance network organized across multiple agency partners, and brought consistency to a role that touched nearly every part of our operations.
What stood out most was her reliability and her care for the people around her. She showed up consistently, took ownership of her work, and brought a calm, steady presence to operational roles that can often feel thankless.
If your agency needs someone with real operational experience who will treat your clients and team with genuine care, Carole brings that.
CONTACT
Tell me a bit about your agency and where you need support. I’ll follow up to set up a short call.